Customer Support Specialist

Job Summary

A great opportunity to start a career in customer support for IoT is waiting for you! We are looking for proactive and people-oriented individuals that know what they want, ready to meet a new career and work hard to achieve a success. You will have an opportunity to:

 

  • Work in the team of passionate people that will help you to learn how to work in a dynamic environment with the best smart house security products.
  • Learn how to communicate right and support our neighbors using different techniques in order to provide the best service ever
  • Get full technical details about the products and instruments we use in work

 

Join us today in changing the world and making it safer!

Responsibilities and Duties

  • Provide timely technical support to our customers as the 1st level of support via chat and email
  • Ensure the best quality of the service provided for our neighbors
  • Collaborate with development team on issues escalation

Qualifications and Skills

  • Upper-intermediate/Advanced English (written and spoken)
  • Basic understanding of IT terminology

 

Nice to have

 

  • Technical background or basic IT education
  • Experience with PC based computer systems or junior administrator experience (MacOS is preferable)
  • Knowledge of bug tracking systems like Jira and etc.

 

Night shifts: 2/2

 

We offer multiple benefits that include

  • Working for one of the top product companies in the world: Ring.com
  • Opportunity to influence the products quality
  • Challenging tasks
  • Competitive salary
  • Relocation bonus
  • PE accounting and support
  • 18 paid vacation days per year
  • Social package, including gym membership compensation, medical insurance
  • Free meals, fruits and sweets
  • Educational possibilities, knowledge hub and free English classes
  • Career plan, professional growth and quarterly performance reviews