UX Researcher

Job Summary

Our Product and Design team is looking for a highly motivated User Researcher to join our rapidly growing team.  Our research includes generative, formative, and evaluative studies that address the needs of our teams at all phases of design and product development. You should be an excellent communicator, comfortable with a fast-moving environment, and focused on impacting the user experience. You have a thorough understanding of qualitative research concepts and are able to work with minimal direction to quickly deliver high-quality outputs.  

Responsibilities and Duties

  • Create a deep understanding and empathy for target customers through a diverse research program
  • Work closely with the product and design teams to identify research questions, build research plans to answer these questions, and provide actionable insights that shape products and capabilities
  • Identify the best method for user research based on stakeholder questions, goals, and timelines
  • Work cross-functionally with design, product management, engineering, e-commerce, and marketing to communicate results and recommendations 

Qualifications and Skills

  • 3+ years of experience in User Experience Research
  • Knowledge of UX Research methods (surveys, personas, lab studies, diary studies, usability studies, focus groups, ethnographies, etc.)
  • Experience working with survey tools (e.g. Qualtrics, Survey Monkey)
  • Experience working with remote user testing tools (e.g. usertesting.com, dscout, User Zoom)
  • Experience conducting full-lifestyle research (study design, user research recruiting, moderation, analysis, and reporting)
  • Strong written and verbal communications to all levels of the organization
  • Organizational skills with attention to detail and the ability to juggle and prioritize multiple tests simultaneously
Nice to have


  • Experience in quantitative data analysis and statistics
  • A degree in Human Computer Interaction, Cognitive Psychology, Human Factors, or similar
  • Portfolio demonstrating past deliverables (e.g. study plans, reports)

We offer multiple benefits that include

  • Opportunity to influence the products’ quality supporting company mission to make neighborhoods safer
  • Challenging tasks and professional growth
  • Competitive salary and perks
  • PE accounting and support
  • 18 paid vacation days per year, paid public holidays according to the Ukrainian legislation
  • Social package, including gym membership compensation, medical insurance
  • Free office meals, fruits, and cookies
  • Educational possibilities, knowledge hubs, and free corporate English classes
  • Career plan, professional growth, and semiannual performance review.